Vector files are the preferred files.
We can work with most Photoshop files (.psd) that are at least 300 dpi.
For Illustrator files (.ai), please make sure all type is converted to outlines.
We also can work with most Portable Document Format (.pdf)
Send what you have and we will try to make it work or we will work with you on getting the appropriate file.
Artwork creation is charged at an hourly rate of $40.00/hr. with a one hour minimum. Two free revisions included. This hourly rate also applies to any changes made to artwork that is not submitted within the required guidelines. Artwork review is always free. If a simple fix is needed, it is done free of charge. Vector redraws are $40.00 per file. Copies of the file are available upon request.
All provided artwork files are kept on file for reorder purposes only. Created and recreated artwork and artwork files remain the property of Mercantile Ink. Proofs, films and screens remain the property of Mercantile Ink and may be discarded without notice.
We will assume all artwork is to scale, unless otherwise noted.
We custom quote each project in writing. We do not provide quotes over the phone.
Please email info@mercink.com and include as much information about your project as you can, including an image or mockup. We will get back to you as soon as we can.
All quotes will be provided in writing and will be honored for 30 days.
Our standard turnaround time for printing only is typically around 7 – 10 working days.
This can be a little longer or shorter depending on the time of year.
Please make us aware of any specific due date you may have when placing your order.
We offer an estimated due date on our site, & an up to date estimate during approval for you to sign off, the approval date is only valid if the order is signed off within 24 hours. If approval takes 2 extra days, then 2 days will be added to this date. Please note that this is an estimated date, so dates are not guaranteed. We will inform you when an order is going to be later than the estimated deadline.
As the products are custom made we cannot accept a return if the reason for returning the goods is that they were late due to delayed delivery. If a rush order charge is paid, then it is guaranteed that we will ship the order on a next day service the day before they’re required. We would normally try & ship 2 days before but this isn’t always possible. This does mean, that if there is a delay caused by shipping we cannot be held accountable, as this is out of our hands.
Large orders of over 2000pcs or orders with more than 5 designs may increase the turnaround time.
Payments should be made 100% up front unless otherwise agreed. We accept all forms of electronic payments. All payments must clear into our account before the order is processed, this may add to your turnaround time.
Net 30 day terms may be available at our discretion. 30 days starts from the date you receive your order.
Our estimated turnaround time is based on you approving the order within 24 hours. If the order is approved 2 days later then 2 days will be added to your due date.
It is possible that errors can occur when processing orders, especially email orders. It is best to check your order & proof sheets very carefully to make sure all the correct information is shown & nothing is missing. The final say is with you, we cannot accept responsibility for errors once the order has been signed off.
>We do not keep stock of all garments in house. With over 1,000 products on offer & multiple sizes / colors in each this would be impractical. We have an account with suppliers they ship on a next working day service.
When ordering via email we will always check stock during the quoting process, unfortunately sometimes by the time the order is processed & approved stock can run out. The same applies for online orders, except we check stock on receipt of the order.
If an item you require is out of stock we can either find you a suitable replacement, provide you with an estimated date it will be back in stock then back order the item, or refund the order. All restock dates we receive from suppliers are unfortunately estimated so are subject to change (dates cannot be guaranteed).
When placing an order with Mercantile Ink the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner & have permission to print artwork files supplied.
We may not be held liable for misuse or harm arising from the use of our products or services.
This includes:
- Copyrighted material -We will not knowingly reproduce copyrighted material. We are not liable for any copyright claims, lawsuits, or issues arising from the illegal use of copyrighted material.
- Missed deadlines for events
- Shipping errors
- Misprints
- Spoilage
- Breach of contract
- Late orders